![]() ![]() ![]() TOTALLY UNACCEPTABLE!!! HORRIBLE CUSTOMER SERVICE HARRAH'S!!! I guess we need to start going to Talking Stick Resort which is much closer to our house anyways! Dinner was served with still no mention of it but I figured the server would come out with a dessert or slice of cake.NOPE! She said I hope you enjoyed your meal and here is your check. ![]() When we got there, the waitress never mentioned it so I excused myself and said I needed to use the restroom but went to the hostess stand to ask them to please make sure our waitress knows it is my husband's birthday.they said ok. SERIOUSLY?!?! So they did NOT have reservations for that night but they were allowed to stay in the room we reserved?!?! As if that wasn't bad enough, I had dinner reservations at The Range steakhouse and asked the girl on the phone to make a note that we were celebrating my husband's birthday. Even worse, the manager's explanation of why was because the people who were in the room the night before decided to stay an additional night. We DID have a reservation BUT they did NOT have the room I reserved available. We went down for 2 nights on July 21st for my husband's birthday. We have been going down to Ak Chin for 18 years and love the "usually" easy accommodating staycations there. ![]()
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